Privacy Policy

Fresh Web hosting is committed to protecting and respecting your privacy.

This policy (together with our terms and conditions of use http://www,fresh-web-hosting.co.uk/terms sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For the purposes of the Data Protection Act 1998 (the "Act"), the data controller is Drumlin Business Service, 3 Rademon Crescent, Crossgar, Co. Down, BT30 9NY. Drumlin Business Service being the owner of Fresh Web hosting.

1. Information we may collect from you

1.1 We may collect and process the following data about you:

1.1.1 information that you provide by filling in forms on our website.  This includes information provided at the time of registering an account, purchasing services from us or requesting further services. We may also ask you for information when you report a problem with our site or the services you have purchased;

1.1.2 if you contact us letter or email, we may keep a record of that correspondence;

1.1.3  details of transactions you carry out through our site and of the fulfilment and administration of your orders; and

1.1.4 details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access and use.

2. IP addresses and cookies

2.1 We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

2.2 For the same reason, we may obtain information about your general Internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

2.2.1 to estimate our audience size and usage pattern;

2.2.2 to store information about your preferences, and so allow us to customise our site according to your individual interests;

2.2.3 to speed up your searches; and

2.2.4 to recognise you when you return to our site.

2.3 You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

3. Uses made of the information

3.1 We use information held about you in the following ways:

3.1.1 to ensure that content from our site is presented in the most effective manner for you and for your computer;

3.1.2 to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;

3.1.3 to carry out our obligations arising from any contracts entered into between you and us;

3.1.4 to allow you to participate in interactive features of our service, when you choose to do so;

3.1.5 to notify you about changes to our service.

3.2 If you have placed an order for our services, we may use the information we hold to send you our newsletter. This newsletter is our primary method of communicating with you and will inform you of changes to our site, notify you of planned outages and updates to our services, and keep you informed about our services generally. By placing an order for our services, you consent to us using the information we hold about you in this way.

4. Disclosure of your information

4.1 Other than is necessary for us to provide services to you, we will not provide your information to third parties.

5. Access to information

5.1 The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

6 Changes to our privacy policy

6.1 Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

7. Contact

7.1 Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Drumlin Business Services, 3 Rademon Crescent, Crossgar, Co. Down, BT30 9NY